Thursday, July 16, 2009

Possible Nikon D5000 recall...

The following is an excerpt from a notice that Nikon has issued to D5000 owners:

Notice to users of the Nikon D5000 Digital SLR Camera

While Nikon takes great measures to assure high quality in its imaging products, it has come to our attention that an electronic component related to power control in some Nikon D5000 digital SLR cameras does not meet factory specifications and may, in certain circumstances, prevent the camera from turning on, thus preventing operation of the camera.

D5000

Indications of this issue include:

1. The camera cannot be operated when the power switch is on, even with a fully-charged battery.
2. The camera cannot be operated with the EH-5a AC Adapter connected through the EP-5 Power Connector and the power switch on.

The solution:

Nikon has isolated the issues related to this and is effectively resolving them. Preparations are under way at a special Nikon repair facility to streamline the processes associated to the solution and Nikon will be equipped to correct D5000 cameras at this facility, beginning July 23, 2009. Service related to this issue, including the cost of shipping affected D5000 cameras to Nikon, as well as their return to customers, will be free of charge. To further minimize customer inconvenience, Nikon will return serviced cameras to customers promptly, employing (whenever possible) transportation that limits transit time to two days.

Is your D5000 affected?

Your D5000 serial number will make it easy to determine if your D5000 is affected by this issue. A serial number look-up tool will be available on our Service Advisory page beginning July 23, 2009. Therefore, we kindly ask D5000 users to visit this page on the Nikon USA website or after July 23 to establish whether or not your camera requires the complimentary service related to this Service Advisory.

If your serial number indicates that your D5000 requires service:

Beginning July 23, 2009, the D5000 Service Advisory web page will include easy-to-follow instructions for customers whose D5000 cameras have been identified (by serial number as noted above) as needing service related to this Advisory. The instructions will include shipping tips and a shipping label generator will be provided. Using the Nikon-generated label is both convenient and relieves you of the expense of shipping your camera to Nikon.

We apologize for any inconvenience that Nikon customers may experience as a result of this issue. Nikon remains committed to providing only the highest quality photographic products and hopes that you will continue to choose Nikon for your imaging needs.

For additional information, please see the Frequently Asked Questions provided with the Service Advisory on the NikonUSA website.

3 comments:

Anonymous said...

I went to Target and Best Buy today. Got the serial #'s of all of their stock currently on-site and for sale (8 cameras). I then went home and put the #'s in -- all are subject to the recall. The store staff had heard nothing.
I was wanting to buy this camera, but not now. Shocking that the cameras have not been pulled.

J. Dennis Thomas said...

Nikon did not actually issue a recall. What they issued was a "service advisory". This problem may or may no effect the camera. Nikon is merely offering to replace the part as preventative maintenance.

My D5000 isn't showing any symptoms and it may never. Personally, I'm not going to bother sending mine in unless it has a problem.

Anonymous said...

I bought a D 5000 a couple of weeks ago. Yesterday, I recd a call from the dealer (proactive) informing me about the advisory. I took the camera to the service station and they fixed it in a few hours.

I never actually faced the problem that caused the recall, but its good to know that they care.